@AnswerGroup @Forum_Ambassadors
Had a second custom for my current stack ordered express delivery on the 20th on 12 ish am. I look at my orders and it’s still processing despite it being the 22nd.
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AFAIK the building of your order starts the next business day. So Friday morning. So they have until Saturday midnight EST, so they still have a couple of hours.
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Ok thanks. How is your journey in life going friend?
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It’s Sunday 7am and nothing
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Looking into this for you. Check PMs please.
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It still says processing. It’s 2ish pm
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Ups and downs, but much more ups.
Subs are going deep.
Figuring out deep stuff.
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Wondering where my express custom is aswell
Ordered it Thursday #2029339
Usually wouldn’t bat an eye but really looking forward to this one
Y’all usually are on the ball but I get it things happen
That’s what I’m saying like I ordered the second one a few minutes after I listened to the first one trying to get the schedule perfect, and the first was only a few hours. So the 19th I listened to the first and the 20th I ordered the second one with express delivery. Now it’s the 24th and still nothing.
I’m glad to hear that. You were working on wealth last id heard
Wealth, Work, whatever.
It’s a deeper issue based on low self-worth. My guess is that once I solve this one issue, life I’ll get better all together.
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Im cheering for you man
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Did you also get the express refund?
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I have an issue with a custom express order as well. In my case I ordered on Friday, got a Partial Refund Email today as well as a completion email. The email with download link is missing and I opened a case for that. Unfortunately, this also happened to me with an order in December. Same pattern: ordered on Friday, partial refund, no email with download link. Two other orders with standard delivery (2 custom majors) worked without any problems. It looks to me as if there is an issue with the express service and its refunding.
@AnswerGroup: can someone please explain to me why there was a refund and no implementation of the order at the weekend? I have always assumed that these are largely automated processes. If human interaction is required and this can only happen on working days, then it should be better indicated in the order form. It is currently assumed that delivery will actually take place the next day. Regardless of whether it is a weekday or not. Thank you.
Next day express service. Please note that express delivery guarantees that you’ll receive your order by the end of the following day at midnight, based on the EST time zone.
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I’m sad that happened to you as well and glad I’m not crazy for thinking the same thing. I’m sure saint will get on it but if it’s largely automated then how is this an issue especially with how expensive it is, customs I mean. It’s been around 4 to 5 days I think. Now I’m not even sure how to structure this cycle
Though mine wasn’t an express order, I also am having the same issue.
I made a regular order on the 10 of February, now the 25th of February and the order is still processing. I submitted a support ticket 6 days ago without any reply.
Order #2029232
I have bought many custom in the past and never has such thing happened, could you take a look into it.
Thanks in advance.
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Man that’s a long time. Also nice name
I’ll keep my fingers crossed that our issues will hopefully be resolved soon. 
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I just checked my email and the account. The issue has been resolved. Hope the same for you as well.