Can't login nor reset password for support

Site Feedback
#41

Issue has been resolved for me.

1 Like
#42

issue hasn’t been resolved for me. I tried another Gmail address and it worked, but it doesn’t with my original Gmail address.

@AnswerGroup

#43

Gmail is probably the problem. Some email providers do not click well with the SC websites. Had the same a ~year back, switched to different provider, it worked.

#44

I meant it woks on another Gmail address. I suspect there may be a block on my support platform account?

1 Like
#45

@AnswerGroup

I hate to bother you but could you pay an attention to my problem, please?

I want to log in into the support website and when I enter my login information, it says I entered wrong password or email. When I want to recover my password, it says it sent a recovery letter to my email, but I never received it. Could you check if my support website account has its own entry in the users database? It’s been happening since the spring this year. In case, I enter a correct password and email which I saved in the password keeper.

[moderator edit: removed email to protect your privacy]

#46

@SaintSpring - Have messaged Saint, Fire. Hope it gets resolved ASAP :pray:

3 Likes
#47

Thank you very much for the attention! I created a new support account and submitted a ticket describing this problem too :slight_smile:

1 Like
#48

Excellent idea! :slight_smile:

1 Like