"What happened to my support ticket?"

#1284

Try this link

#1285

Is this a custom or ticket?

#1286

A ticket, but Fire got to it a couple days ago :+1:

1 Like
#1287

I want to make sure I don’t make a mistake. Please specify next to each number if it is a support ticket or a custom.

#1288

Both Tickets were answered by Fire

#1289

I want to make sure I understand:

You are saying the tickets have been resolved?

1 Like
#1290

Yes they have been resolved.
Both of them have been resolved.

1 Like
#1291

Okay everyone, I have been notifying staff.

Now, please give it about a week from today (so approximately July 16 2025), THEN if it hasn’t been addressed, please post here again.

1 Like
#1293

Hey, my support ticket from March still has not been answered.

Support Ticket
#29348
March 18, 2025

#1294

We’re working through them all right now. Few more days.

1 Like
#1295

@RVconsultant @AnswerGroup

Support Ticket
#30925
July 11, 2025 12:55 am

Thank you

#1296

Hi @RVconsultant @SaintSovereign I submitted a Beast 2 custom for express delivery please keep this on the radar.

Order number:2030143

Thanks

#1297

Hey @RVconsultant and @SaintSovereign I missed this:

Ordered my name embedded customs on July 10th, and just saw that it was flagged and held. Based on the above, looks like ya’ll probably flagged it because I put them both in the same order. :sweat_smile:

#31026
July 25, 2025 10:01 pm
Quintessence Custom

:pray:

#1298

Support Ticket
#29389
3/24/2025

#29880
4/29/2025

[Both regarding the same order, name embedded major.]

#1299

Support ticket
#30940
07/12/2025

#1300

@Realitysmith @TheGreenMan @praisetheurdtree @RockyHandsome @Geoff

Did they get resolved?

#1301

Not yet.

#1302

No, but I went ahead and closed it myself. Thanks

#30925 - self closed.

#1303

Hi @RVconsultant please go ahead and close the ticket, update it as issue resolved thanks.

#1304

Can we please keep this one on the radar 2030199

Thanks in advance.