"What happened to my support ticket?"

#289

So it seems to have crashed for a bit. Is it working now?

#290

Still broken

#291

Ok…….

#292

no response yet.

#293

What exactly is happening when you do to the site?

#294

You mean when i login to my ticket?
I see no new replays… over 2 weeks already.

#295

If I understand you, you entered a support ticket and for 2 weeks there is no reply?

Are you having any other difficulties with the support ticket site?

#296

Yes that’s correct. This is my only complaint the long response time
Or no response in my case.

#297

The tickets that you are expecting new replies, what are the support ticket numbers and dates you entered them?

#298

Ticket id 15393

I dont have the exact date but around 1 month ago it was submitted

#299

I notified staff.

1 Like
#300

#16053 and #16178

Edit:

@RVconsultant :slight_smile:
#16178 - June 20
#16053 - June 16

Both have no answers yet although for one ticket you notified staff already.

#301

#15996 no response for over 5 days

#302

I have this custom order from June 19th, can someone check please?
gracias!
image

#303

#15596 please

#305

I think it’s better if we tag @RVconsultant for these issues. Since he does not necessarily visit these threads.

1 Like
#306

@RVconsultant ticket #15996 no response for over 2 weeks ticket made on 16th june

#307

This is a good idea. Plus adding the date of the ticket because he asks for it when there is no written down.

1 Like
#308

Okay everyone:

@Matt
@anon31823662
@Kyuss
@lovage

I just got word that staff is doing “catch up”.

If you don’t hear anything in 5 days, tag me again about it.

5 Likes
#309

@RVconsultant

#15908

Thank you :blush:

1 Like