the id for the support ticket is #30547
support ticket, 6 business days, without response
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There’s an entire thread for this sort of thing
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We’re catching up on tickets ASAP. HERO and AEON slowed things down a bit. Apologies for the inconvenience.
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Thanks, I didn’t know you guys were behind on tickets. I appreciate you letting me know. In that case, I can wait, not an issue. I was just thinking that there was something wrong with my support account or something but good to know.
No problem – we’ll be completely caught up in a day or two. I’ll be jumping in the tickets myself.
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