Repurchasing the same modules

Questions and Comments
#1

@Forum_Ambassadors

So I just ordered some modules for customs and realized I purchased a module I already purchased.
I’m wondering

  1. Is there a way to be refunded this-should I send a support ticket on it?
  2. Is it possible to not be able to add already purchased products to cart or repurchase ?
  3. When I see a module inside of a set (like status) it says whether it was purchased or not, but when I click on it directly it will offer to add it into cart and not say it was purchased. I think simply having purchased modules within an account not available to be added to the cart could be useful. I have trouble keeping track of what I have or don’t have sometimes. Not sure if anyone else finds this somewhat challenging to navigate.
3 Likes
#2

Yes, you’re right. This can become an issue once a person starts to have a larger library of purchased modules. Would be great if past purchased modules were simply unable to be repurchased.

Yes. You should send in a support ticket to arrange your refund.

3 Likes
#3

Agree with @Malkuth regarding putting in a support ticket. Am sure it will be resolved.

I have a text file with all the modules and Cores I have purchased and update it each time I make purchases of new ones.

It’s a temporary solution until eventually the Q Store has the feature you are looking for which is that already purchased modules will not be purchasable. Some sort of disabling the Add to Cart button. That would be nice.

Will tag @AnswerGroup to look into this.

1 Like
#4

When I am creating a custom I always check all modules whether I bought them already or not.

#5

I doubted that this was possible. When I am logged in, the modules are marked as already purchased.
But maybe you were not logged in and somehow could purchase them again.

#6

If you‘re on the screen with all the modules, or a section, they‘re marked. If you just search and go to an individual module you can still add it. Having the check there as well would be useful.
I‘d also love a functionality that would allow me to simply build the custom and automatically add everything I haven‘t licensed to the cart.

1 Like
#7

@Azriel Can you move this to the Questions and Comments section please?

1 Like
#8

That’s what I get as well

1 Like
#9

There marked only before you select them, when browsing through the sections they are in. If there searched directly or selected they are not marked already purchased. You can absolutely repurchase previously purchased modules. Although I am actually not even clear if I had previously purchased the module I had. I thought it was in a custom I made before but can’t find it. I’ve purchased many many customs and didn’t have time to sort through the lists.

@James not sure how to do that but @RVconsultant could you support with that please

2 Likes
#10

Requesting your ideas: Is there a feature that you think perhaps could be added to the Q store that might have been helpful to prevent this?

#11

yes, have previous purchased modules marked as purchased always. When searched in a category, when searched directly and when clicked on and have them unavailable to be added to the cart.

@AnswerGroup

#12

Agreed! Sounds like a solid fail-safe measure. Would you please enter this idea into a support ticket?

#13

The same happened to me :slight_smile:
I ended up purchasing Genesis: Mogul core, only to realize it was just mogul core updated, meaning it was already purchased, but the system made the transaction go through :upside_down_face:

2 Likes
#14

I’ve purchased the same store title by accident and the team always gives me refunds :slight_smile:

3 Likes
#15

Did you get that resolved?

1 Like
#16

Nah
It’s less than 12$ for a module anyways, so I was like whatever.