Refund Request has never been answered


#1

Heey, I am sure this is just a simple mix up but i have been attempting to get a refund for an order since the start of september but have never gotten a reply.

I made the requests using the onsite chat twice, both times the chat said no one was available and asked for a follow up email address.

I never got a follow up email or anything.

So, yesterday I sent an email asking for refund and explaining that my initial request was well before the 30 day refund window closed. Still no reply.

Am I do something wrong? Maybe a glitch with the chat or something?


#2

We’ll look into it. Did you use the same email for the purchases and the support request that you use for the forum?


#3

Yup it’s the same email address.


#4

Non topic related but i sent an email multiple times after support told me that they will get back without a response and it is over a month now. i would appreciate a reply


#5

@Sub

We’ll look into it. If you messaged us within 30 days of the purchase, you’ll still get your refund. PM me your email address.

@rising
Check your spam. We did respond, as I’m pretty sure yours was about a custom?


#6

I sent you pm nothing in my spam