Heey, I am sure this is just a simple mix up but i have been attempting to get a refund for an order since the start of september but have never gotten a reply.
I made the requests using the onsite chat twice, both times the chat said no one was available and asked for a follow up email address.
I never got a follow up email or anything.
So, yesterday I sent an email asking for refund and explaining that my initial request was well before the 30 day refund window closed. Still no reply.
Am I do something wrong? Maybe a glitch with the chat or something?