No one lied to you, they probably just got it wrong because they’re new and didn’t understand the question. Quite frankly, I’m getting sick of people trying to trash us every time we make a little mistake. We’re human too, and we spend all day, everyday trying to figure out how we can better improve the products to better suit everyone’s needs. We built the support center and spent a lot of money to address the customers needs, and the brand new support agent gets one question wrong and all the good will we’ve tried to generate with you goes out the window?
Fine, go. And take anyone else with a toxic mindset like this with you. Some of the older, long-standing customers are getting big heads, plotting coups against us, trying to take advantage of us, trying to persuade other members to take some kind of action against us behind the scenes over misinformation that someone else spread, and for what?
Because a support agent got a question wrong? What, I’m supposed to fire them because they don’t know the entire history of the company, with all the builds and experiments we’ve released?
This community will not be brought down by unscrupulous characters. If you’re going through reconciliation, I suggest you stop posting for a few days, because while I’m an understanding person, my nerves are now on edge and I’m not above cutting ties with people who abuse us.
Every time you go through reconciliation, you begin to attack others verbally. You’ve been the discussion of many moderator chats, and we’ve given you a lot of latitude because of your history, but that stops now. Take a breather from posting, willingly, so we won’t have to impose a suspension.
