PLEASE READ: SubClub Elites is Changing (For the Better)

#7

This is looking great!! Thanks!!

Ticket already sent.

#8

Ticket sent and was answered in under an hour. Thanks guys! :muscle:

1 Like
#9

NOTE: We’ve run into a bit of an issue with migration on the Q store. Currently, there’s a bug where the discount refuses to apply to any build options add-ons. For example, if you add Solace [A] or Next Day Delivery, the discount isn’t applying properly. If you’re doing a basic build (Qv2, Legacy Mask, no express), those who have migrated should be fine. We are working on the issue as fast as possible.

If you haven’t been migrated, your coupons will still work perfectly. There are no (known) issues with migration on the SubClub store.

6 Likes
#10

We believe the issue has been resolved and those of you who have been migrated to the new system can enjoy your coupon-less discounts on both the SubClub and Q stores. If there’s any issues, please enter a ticket.

We’re going to continue migrating accounts ASAP. Thanks!

8 Likes
#11

I sent a ticket right after the announcement was made and still have to use the coupon. I’ll send another ticket and let you know.

Edit:
I sent it on 30.08 and it still says “in progress”.

#2190 In Progress August 30, 2021 2:26 am

I’ve just sent one more ticket.

#12

Yes, we’re still migrating accounts. When yours is migrated, I’ll respond to your tickets.

4 Likes
Questions about accounts and logins
#13

Oh… that’s why the custom sub filename is now using “Legacy”, previously it was “Standard” for non-solace mask. Yeah… i still raised a ticket #2638 :sweat_smile:

#14

Did you get your question answered?

1 Like
#15

Yes, all good, thank you @RVconsultant

#16

i’ve kept using my old coupon for ages because mine never got updated to couponless. Only just noticed today after rereading the ranks I must have hit Junior Alchemist months ago and never realized it.

1 Like
#17

We can fix that ASAP. Put in a support ticket and we’ll get it taken care of.

2 Likes
#18

Me too. I never read this post originally. While wondering how “new” it was I noticed it was made in 2021. Oops.

I’ve put my discount code in manually every time I purchase. I’ll send a ticket now.

4 Likes
#19

Thanks! Sent @ May 7, 2023 3:52 am

1 Like
#20

I just submitted a ticket for ranking update and store discount. The ticket number is #15255.

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#21

Ticket submitted: #15260

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#22

Ticket submitted: #15264

#23

Sorry, do i still have to put a coupon code? Or the forum name and e-mail is enough?

#24

No more entering coupon codes.

Both the Main Store and Q Store will automatically calculate your discount based on your Elite level on the forum.

For that to happen, you will have to raise a support ticket giving your forum login email address and your post count plus your login email addresses of the Main Store and Q Store.

2 Likes
#25

Thanks!

1 Like
#26

Honored to be amongst the fellow elites :slight_smile:

2 Likes