Just created a support account because there’s an issue with my order, but the site tells me the password is invalid. I’m using the exact one I provided during signup.
Have tried the password reset multiple times. Nothing. Help.
Can you make a new support account and reference this thread? Make sure you include the email address for the old accounts. We’ll recover them for you and assign a temporary password.
I just tried creating a new one, but there’s no confirmation given, nor can I login using the email and password I supplied. The password reset also gives no feedback. I have not received a single email, except the one with the custom delivery. I didn’t even receive an order confirmation after ordering. I don’t have issues with my email, as I get tons of emails every day. Something is very wrong. How can I get in touch with you guys? This is driving me nuts.
I was able to create a new support account. This is my 3rd support account.
Sorry for the inconvenience. Were you able to submit the ticket? Post the ticket number here and I’ll take a look at everything.
1 Like
I only saw your reply just now. Went to check the support desk (to get the ticket number) and it asked me to login, and the same thing happens: I enter my email and password (that I specified during signup), and nothing happens. It doesn’t even show any error messages. The login page just reloads when I click the button to login. I can’t be the only one having this issue? Have tried on 2 different computers, using 3 different browsers (Chrome, Safari and Firefox), have even tried using incognito. Exact same outcome. I receive the newsletters just fine, but I do not receive anything from the support desk. How can we get this resolved? Before I get a reply to a support inquiry, the session has expired, and I’m forced to login, which I can’t, so I have no way of checking the response.
Send me a PM directly with the information, I’ll take a look at it.
I have sent you a PM.
Did you see my PM ? I’m still unable to login, unable to reset password. Not getting any emails.
Did you get this resolved?
My apologies for the delay.
Please check your private messages for more details. Everything should be resolved very soon.
@SaintSovereign havent been able to login
Nor have I been receiving reset password link
Please help
Also thanks @SaintSpring
1 Like
Has your issue been resolved?
@RVconsultant no.
Saint mentioned creating a new account on the support page
But my email for the account I am locked out of is preventing me from that
Unless I create one with a different email ?