I shopped for ascending Mogul and I received Mogul

Questions and Comments
#1

Producers of this forum should help me with this issue…
I don’t need Mogul…
I wanted ascending Mogul

#2

There are staff members to handle this.

Submit a Ticket at the Customer Support site: Submit Ticket - Subliminal Club Support Hub

Use your store login. Mention your order number.

:+1:t2:

4 Likes
#3

Pls which one is store login ?

#4

Whichever email address you used to purchase the sub, if it was different than the one you used to register here.

p.s. Are you sure you purchased the right one? The shop is built on Woocommerce, which is very reliable… It’s unlikely it would have delivered Mogul if you bought Ascended Mogul. What does your receipt say?

4 Likes
#5

The emails are the same…
Am seeing receipt of Mogul
But I requested for ascending Mogul

#6

If the receipt says Mogul and the download says Mogul, then the most likely explanation is you accidentally purchased Mogul instead of Ascended Mogul:

:man_shrugging:

2 Likes
#7

Send in a ticket and DON’T download the program. Once you download the program, the trust and security settings we set up with the merchant account will flag you if we refund it. Support staff is off today, so it’ll be tomorrow before they get the ticket.

And yes, you purchased the wrong product – we didn’t “send” the wrong one, lol.

2 Likes
#8

Am yet to download the program…
That’s means refunds would be better
If that’s the case