I know its been holiday season but even prior to holiday season support tickets typically take 3 to 4 weeks while before a year or two ago it seemed a lot faster 1 or 2 weeks.
Wondering whats the usual time response rate these days.
I created a support ticket that got a same-day response yesterday!
Official statement is 3-5 business days IIRC.
But we know that support gets to much inquiries so Fire and Saint help out regularly.