Express order customs, #2024626 and #2024631 problem

Questions and Comments
#1

I ordered two Express order customs, #2024626 and #2024631. I did not receive confirmation emails for either purchase. The money was debited from my account. The emails aren’t in junk or spam. I have sent two support tickets but didn’t receive email confirmation for either one of them either. What do I do now?

1 Like
#2

@RVconsultant you might want to look at this one.

5 Likes
#3

@RVconsultant
?

Edit : I got too slow @Joa23 shooted faster than me, grrr next time buddy… Next time

3 Likes
#4

Hello, just be patient please. It will solve.
Everything you own is safe.

1 Like
#5

Support.subliminalclub.com is where to go with this stuff first

1 Like
#6

I know. It’s just disconcerting that I didn’t get any emails. I know they will make it right. I have bought a lot of customs and they ALWAYS have done right by me. Probably shouldn’t have made the purchase on a holiday weekend. Thank you all for trying to help me

1 Like
#7

I sent two support tickets and didn’t receive any emails acknowledging they had received them.

#8

You must be a veteran and self-assured then
Add these delays to your rest days and get more prepared

#9

When did you make the orders? And the tickets?

If you made the order on Wednesday you should get it today or tomorrow

I wouldn’t count Black Friday as a day they work on

Also tickets can be anywhere from 3-5 business days sometimes more if staff is super backed up

2 Likes
#10

It is Thanksgiving holidays so both support staff and Co-founders are on their vacations.

But don’t worry. Your express order costs will be refunded to you if the express order isn’t fulfilled. Only the build costs will be taken.

2 Likes
#11

These were express orders. I’ve done them on Friday before and received them on a Sunday before. My mistake was doing it on a Thanksgiving weekend. I was wanting to use the one with Paragon Sleep. I should not have done it on a holiday weekend. My mistake, thank you all so much for your kind assistance.

2 Likes
#12

This.

However, I’m letting you know @da5id that we are aware of your situation and will look into it. No need to worry.

6 Likes
#13

Again thank you all. Thank you Fire

4 Likes
#15

Hey @Fire

I’m in the same boat with my express order #2024632 as well.

Would really appreciate it if you looked into that as well :pray:t3:

Edit: while I did get the email for it, the reason I wrote this post was due to the express delivery taking longer than usual.

#16

@da5id Any updates on your side?

#17

No, I haven’t received them yet.

1 Like
#18

@SaintSovereign @Fire
Any updates on when can we expect the customs to be delivered?

#19

We are working through the backlog. When your order is in processing, the express charge will be automatically refunded.

5 Likes
#20

I wanted to add a bit of something.

I realize we live in a world where it is common to have to fight and yell for what we want. It can be hard to trust that companies are going to be respectful of what we want. And I’m sure I’m not the only one who has paid for something, only to find out that what I thought I was going to get was not what was delivered to me.

I want to reassure you that if there is a problem here at SC, it can get addressed. Maybe not as quickly as you would like, but it can get addressed. And if it’s not addressed soon, it can still get resolved later.

Remember the Hitch-hiker’s Guide says, “Don’t panic!”

5 Likes
#21

Trust me I’ve worked jobs where people ring up to complain and moan and just be entitled to whatever they want.

Makes you want to do harm to someone somtimes…but saner heads do prevail :clown_face:

1 Like