Some of you have noted that things have got a bit jumbled – True Social is delayed for a few days again (it’s not the subcontractor’s fault, it’s mine), support emails taking a bit longer to get a response. Some out there were already predicting our downfall. But what do we say to the god of death? Not today.
It’s actually the exact opposite. Business is going so well that we simply became overwhelmed. As much as I’d like to think I can still work 24/7 like I did in my 20’s, the truth of the matter is – we needed help.
That being said, we’re happy to announce that we’ve expanded! First up, you’ll notice that @DarkPhilosopher now has the title of forum ambassador. He’s here to answer questions, provide stack / product advice and more. While he doesn’t have mod powers, he does have influence with the official moderator, who will remain “behind the scenes.”
Why are we doing it this way? Simply put, we want our moderator to be completely impartial. We believe that can’t happen if the mod is regularly interacting with posters. I’ve seen on many other forums where a moderator will get into a light spat with someone else – even over a difference of opinion – and then invent reasons to punish that person. Not here. We value everyone who contributes to this forum, and the best way to make sure everyone gets treated fair is by having impartial decision makers.
We’ve also hired a full time support agent, and we’re in the process of replacing the old email support system with a proper ticketing system. That way, we can make sure nothing gets lost in the system again. She starts toward the end of the month and will also assist us with other business matters.
We’ve also brought in a email marketing consultant to help us scale operations on that front and we’re optimistic about early results.
Take a moment to welcome everyone to the SubClub fam!