Just a note that we’re currently overhauling the customer support system. We’ve identified why some of the tickets are going unanswered – it’s because the current system we’re using has been rejecting emails entered into the support form, which feeds into our helpdesk software. That being said, we’re looking at a number of solutions, all of which will allow our upcoming full-time customer success manager to easily answer all of your questions. Our goal is to provide you with a response to your questions within 1-2 hours during business hours and within 1 business day, period.
We’re also looking at options to overhaul the knowledge base, making it much easier to use and find answers. The goal here is to unify both the knowledgebases on both sites into one dedicated site, providing a singular, clean experience.
Please bear with us as we work on this transition. Support times on the forum may be slightly longer as we get everything going. Tickets are still 1-3 business days. If your ticket isn’t answered by then, please email [email protected] directly rather than using the “Submit a Ticket” form.