Hi
I just submitted for a rebuild on original order #2027475. That one had the legacy mask, and I wanted to update to Solace.
When I added options to cart it calculated 50 for the rebuild and 30 to change to Solace, however in checkout it just charged for the rebuild not the mask change?
Sounds like the same annoying glitch I thought we fixed. It’s not your fault. Go ahead and place the order if you haven’t already, and we’ll honor the Solace mask addition. Thank you for bringing it to our attention. We’ll have IT look at it when they’re back to work on Tuesday - Wednesday.
I have a feeling it has been fixed since, my custom rebuild was placed a week ago. Just still waiting on it and didn’t want it to be stuck in a hold.
We generally don’t hold people’s orders based on an issue on our end unless it’s either an extremely broken issue (like giving away entire customs for free or something), or it’s not charging for express. We’ll still honor the order, but it’ll go into the regular queue.