I’m having trouble logging into my support account; its not recognizing my password and It won’t send an email to reset the password. I’ve been trying to do this for a while on different browsers/computers and still no luck. I can log onto my main store account just not the support portal account. Thanks in advance for any help.
If you haven’t used the new support service then you wlll need to create another account, as the old profiles and tickets weren’t ported across.
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Damn the whole reason I wanted to access support is to match my old custom number to what specific custom it was….i can’t tell which is which…ok thanks
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Can’t you just search in past emails for this-
“Your Quintessence by Subliminal Club order has been received!”
That will show the custom numbers and the selections.
Or log into Qstore and view the contents of all orders under actions.
The email only has the custom number not the modules…and the Q store custom locator can’t find it and any other link there takes me to the same log in that isnt working for me.It’s ok I’ll just live with it…stick with what I’m running
I usually get two emails, “Your Custom Zero Point Subliminal Is Now Available!” is just the custom number, while other one lists all cores and modules.
One last attempt, try searching this in emails and see what comes up-
If you can log into the Qstore, under dashboard click on orders where it lists all completed customs, the view button should reveal the details.
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thanks; the email method worked; i forgot about the two email thing. Still can’t log into my account however this is all I wanted to do that for…thanks so much for helping me I appreciate it. 
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