Stand Up Comedy, Manifestation and Wealth Custom Stack

Questions and Comments
#43

I found your order and ticket and I’m not trying to be rude by saying this publicly, I just need everyone to understand. You put in a build without having licensed any of the modules. I believe that this was a mistake, but when this occurs, the software we use to create customs is designed to put the order on hold and throw it to the absolute bottom of the queue. By this, I mean your order is put behind everyone and will enter the bottom of the queue once the modules are licensed.

Usually, this can take a very long time to resolve, but given your grace and poise in your communications with us, I’ve asked Q-Engineer to expedite the process and get it done today. Look for a ticket from support within the next few hours.

Please be careful in the future that all builds have the properly licensed modules. Thanks!

3 Likes
#44

I’m working on them now, but it may be after Christmas.

1 Like
#45

Good, thank you!
May I ask you check our DM - I asked some question about my custom since there was a mistake in my name’s spelling in files’ name.

#46

Thank you so much for the clarity and assistance. I appreciate it. Moving forward, I also now understand the process better and know what to expect.

So for clarity around the “1 day guarantee”.
I just want to make sure I am on the same page with you. So if I made the purchase Wednesday night should I expect sometime Friday? I apologize, if my expectations were unreasonable in anyway.

As I mentioned I have the upmost respect for this company. And for anyone else reading this, please do your due diligence and reach out to someone before making judgments that aren’t true. We are all excited to work with the tools to change our lives.

@SaintSovereign @RVconsultant Thank you for your assistance and bringing clarity to the process. I appreciate and respect you both.

1 Like
#47

@SaintSovereign Thank you for your support. I paid for my license for the modules I desire to use and have submitted them to the support team. Is there anyway you can push it through or allow me to pay for a 1 day processing? Thank you again so much for everything.

Sincerely, Chris

#48

No, it’s not unreasonable. Well, the express charge is for one business day, not necessarily exactly 24 hours. Here’s the issue:

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The purchase was recorded at 11:45pm on Wednesday, a few moments before midnight. In all fairness, it takes a bit of time for an order to enter the Q software and that occurred around 12:10. If you order earlier in the day, it’ll come a bit earlier.

#49

@SaintSovereign Thank you for the clarity. It makes sense knowing you guys are also on the east coast. Thank you again. :crown:

#50

@SaintSovereign Thank you for your amazing support! Everything was resolved and processed yesterday! Have a good holiday!