New site looks sleek! You guys did well with the UI.
1 Like
Amazing. Just tested it out with a ticket and was answered within 5 min. How much automation is included with QoS? or was I just the first to make a ticket?
2 Likes
We get proper notifications of new tickets to our devices. Someone saw it and just jumped on it. As much as Iād like to completely automate this, thereās still far too much nuance that a human makes the final decisions on what goes out.
Just to set expectations though, while you can definitely expect faster response times, itāll still be within the 3-5 business day window.
2 Likes
letās just wait and see. This is why SC doesnāt announce release dates.