Custom order mistake

Questions and Comments
#21

I wish I had better news.

Once the order is entered and you want it changed, it’s uncertain if those changes can be made.

While you wait, I would encourage you to consider how to avoid making any mistakes going forward. For example, some people will design a custom but then think about it for a week or so before ordering.

Keep in mind, everyone, at some point all custom orders might be automated. This will likely mean faster delivery. So if you change your mind, it is highly unlikely any changes could be made.

@SaintSovereign @Fire

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#22

Hopefully, I caught it before it has went into production. I understand the desire to want a fast delivery, but because the investment we are making is a substantial one. Maybe put at least a 24 hour grace period on it. I get it we should think about our decisions because it is such a specific program that we are creating for ourselves, but at the same time. I believe like buying a car. You get 3 to 7 days to see how it feels then it is yours. Maybe make it an option for people to pay more for a quicker turn around, but I made my purchase late Friday night or Saturday early morning (And the weekend doesn’t even count to you guys as a business day). Then submitted my support tickets on the next day on the 15th that Saturday. (Again not a business day) So I would think that as my order enters the system, so would my support tickets to make sure I am good. It seems there are no processes in place to guarantee that my experience is good for the money I am paying for my custom purchase and that my invest is just gone, if I don’t make the right one from the jump start which is discouraging, if this is the case. I get it we should be careful in the creative process, but you have to consider the investment. If I received an initial email after submitting my order reminding me of a few possible errors I could have made, then I could somehow go back in or respond with a correction. I am just saying I know it is a hassle, but it would make me feel like you care more about my investment, that the response I received this week. I hope you hear what I am saying, because again I love the items I have purchased from this company, but again we are talking about almost $400 of an investment of hard earned money and your saying “oops” it is on me and I probably won’t get what you paid for? I would understand that, if I made my order last Wednesday or just submitted my ticket 3 days after the submission of my order. The confusion in the response I received in my support ticket is a little frustrating. I hope you understood and heard my heart. I am not trying to be a problem, but hopefully help. Thank you. @RVconsultant @SaintSovereign @Fire

#23

Please check your DMs. For the record, @RVconsultant is correct, it has always been the policy of the Q Store that once an order is placed, it’s locked in. If we allowed constant changes after the fact, our team would be become more overwhelmed then they already are trying to make these changes.

This is even in the Quickstart Guide:

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#24

@SaintSovereign I get what you shared around the quickstart and Step 4. My confusion was in the response I received on my support ticket. If you look at my tickets. They mention in both that it was caught early enough, but then say they couldn’t guarantee it. I would have been fine with a clear answer. I wasn’t saying that you have to give your customers constant changes, but I am not a regular and definitely understand the chaos it would be if you allowed multiple changes, but if it was a newbie I would hope to receive a little grace. I wasn’t being difficult in my ask, but again I caught my mistake pretty early, so I was hoping for a little grace. I trust even you could tell from my rookie mistakes in my tickets that I wasn’t “that guy” and trying to get over on the system. I do appreciate the lesson on the Quickstart Guide and will make sure when I do decide to create another one I will take it way slower before submitting.

#25

@Zapata1

Please check your PMs. Waiting on a response there and I can quickly clear this up for you.

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